Return
We accept returns only for products that were shipped out by us and are faulty due to our error (e.g., wrong item delivered or damaged item upon arrival).
To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.
Non-returnable items include:
- Perishable goods (e.g. food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software
- Some health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and the credit will be automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank. Processing times may vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at https://www.teealohamlb.com/.
Sale Items
Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges (If Applicable)
We only replace items if they are defective or damaged due to our error. If you need to exchange for the same item, contact us at https://www.teealohamlb.com/.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return’s value. Once we receive the item, we’ll send you a gift certificate.
If the item wasn’t marked as a gift, or the giver had the order shipped to themselves, the refund will be sent to the gift giver.
Shipping
You will be responsible for paying your own return shipping costs unless the return is due to our error (wrong or damaged item). Shipping costs are non-refundable.
If you receive a refund, the return shipping cost (if applicable) will be deducted from your refund.
Delivery times for exchanged items may vary depending on your location.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.